We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
excellent product... excellent material and the color is identical as in the image..
It came in quickly, 2 weeks to Vitebsk Everything as described, i ordered a size L, For a big cat of 6,5 kg Honest seller, everything ok. Thank you
Just as in the picture
Cool harness, looks elegant, the quality of the material is super, better than in any local pet shop. It came really quickly, literally in 2-3 weeks
excellent quality.
Fast delivery and as described. Big size seems right as listed according to chest/neck details
Excellent product
excellent material quality, it fit well on my 5kg cat.
It's really pretty and good quality. My cat didn't want to appear in the picture because he really hated it, but he'll have to get used to it.
The harness is good. It came in 3 weeks, well sown, the cat will love it
Came much before expected,i like the product's quality and how comfortable it is for the pet,ti have a 4kg cat and the size s fit her.
Less than 3 weeks to Norway. Quick and easy. Just as in description.
Thank you very much, everything super well 😀👍
It came in 3 weeks to Mexico. Good quality and the color is exactly as in the description, excellent purchase. ❤️
Just as described
Just as described, good harness, Thank you seller...
Good quality For the cat's weight 4 800, i ordered a size m. A little too big.
Excellent
Great product, it's perfect❤️
Good quality and fast delivery, size M for a 5,5kg cat and size S for a 4,4kg cat
Great product. Delivery is fast. I'm satisfied. I suggest you buy it.
Received very quickly, haven't tried it on my cat yet
excellent product ,just as in description my babies loved it
The order came very well packaged. Everything ok, quality is very good, very comfortable harness. For my 5,5 kg cat, size M fit perfectly. The cat seems happy with this harness. I recommend the product and the seller. Thank you.
Excellent product! I really liked it! Next step is trying to put it on my cats! God help me!