We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good
Good quality but too big for my chihuahua. It weighs 3.8 kg it's a shame that they don't have an XS.
Everything super good quality fast delivery
In shape, the dog is satisfied, it was very quick to come
Everything is great, the sewing is good, not the first time i buy :) it came in 20 days
Super
exelente arnes, muy fuerte para los huskys ya que jalan mucho, me facino
Good quality, pretty print.
exactly as in the description, the material looks good, it came in 3 weeks
Good product feels padded and it looks of good resistance now let's use it to see how it goes It came on time
Very well made. It came super fast! I ordered for hot weather days,
Ideal for small dogs, i recommend the seller
The product is good, it finally came in 3 weeks.
The order came to the Netherlands in 8 days. Harness is good quality. Zfergschnauzer dog, and the size M fit perfectly. Thank you. Recommend the seller)
In accordance with the description of good quality air
Good quality… i'll buy another one to have a spare
It was too little for my dog, but the harness already has a new owner, that's happy with it.
Good adjustment for a big dog, recommend
Very good for the cost. I'm definitely buying another one because my dog was already eating the first one.
Good quality harness! Thank you. My dog is around 17 pounds and a half and it fits well
Very good Fast delivery
Fast delivery in 10 days. Ordered a size L, but it could be smaller, nice harness. I recommend the seller.
Good quality Third time i order
Very pretty color. Pr the solidity to see with time.
Size S is too big for my dog.