SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pet Supplier Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepetsupplierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good even the engraving. The strap in the back is too big. When walking, there's a chance you can catch it. But walking under supervision is very convenient.
I love it, and my dog is beautiful
excellent it came before expected, it looks of very good quality and the engraving in the plaque is excellent
Very good, robust and beautiful
precious good quality i recommend besides it's very soft for my crom thanks
Much too small
Fast delivery very good quality I recommend this seller dearly
The product is great and so is the seller! On my own mistake, i ordered the products with the wrong zip code, so when they arrived, i received a message saying that the products couldn't be delivered because of this. So i communicated with the seller and they fixed everything and i received everything at my home on time! I'm very helpful this store helped me, although it was my own mistake. Really recommend this store!
Like the last one this too was beautiful and decent very hapy with this seller and also the delivery definitely recommend this seller
S is a perfect size for my Spitz. Impressive engraving, super good seller and the harness came much before expected! Delighted🥰
the engraving of the name is very good and the collar is very good quality
Everything great! Fit budterrier, the engraving is excellent
Beautiful harness, excellent communication with the seller, so useful. Thank you!
everything ok very fast and good quality
Very good quality for the good price, with the custom name on practical opening. Looks classy on my dog. 100% recommend.
Excellent quality, fast delivery, exactly as pictured. Will definitely buy this harness again.
Great quality, excellent engraving and a robust metal buckle. For my 17kg dog a medium fits and on my 24kg dog a large fits. I was so happy with the product, i ordered another one.
Incredible quality, unfortunately my puppy is still a little small. I ordered a size M because she has 57cm for the smaller size, it adjusts perfectly to the doll, but it's too wide for the front part. Anyways, my puppy grows fast, it will fit in a few weeks.
Exactly as in the picture and with perfect engraving. Very good purchase!
Very good product, and very helpful seller. Top!
Everything super 10 points
With its name and phone number engraved!
Perfect material, they engraved my little dog's name and my phone number, I'm super satisfied!
Decente and it looks very good on our little Jill. Engraving detail very nice!
Very happy it's the second time i buy. This one a size bigger, in case it wears a raincoat too.