SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pet Supplier Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepetsupplierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Arrived earlier than planned. I haven't used it yet but it looks good quality. Well stitched and very soft.
perfect for kittens and cats; color and construction is accurate; very soft and cute
bought that bed to a 2.5kg Jack Russell puppy. she loves it
Cat weighing 7 kg. The size fit perfectly. Comfortable, soft, like it very much. Fast delivery. Thank you!
Is already at home. My dog is a pinscher toy, I asked him the size M bed to make it great. And it's great. It comes vacuum packed and when you open the package it is in perfect condition and good quality. And my little girl sleeps quietly in her new bed.
The bed is very good, it was washed several times in the car, it survived normally, the dog is comfortable, the package arrived quickly.
My cats were a little apprehensive at first... And I misjudged the correct size.. but now they love it ❤️ 😍 It arrived really fast , packed really well and it is sooo pretty 😍 Thank you
Cool bagel. Sleek, chic. The seller put a beautiful bow elastic as a gift-in the photo of the dog. Thank you🔥
Very slow delivery should have come in 10 days for a gift and it has taken 24 days, it is very good quality and very beautiful
50 cm bed for Spitz 2,5 kg fits perfectly. The quality is good without smell!
My cat is still a baby is 4 months old but I wanted to buy her a bigger bed now and replace her old one since it has been used for years because it is an inheritance
soooo soft and fluffy! packaging was super small and when I opened it I didnt need to shake it out too much, it just was the perfect Form. no smell, colour just like picuture. my cat loves it too his New favourite spot
Gorgeous, soft and cosy, fit size, dog really love puppy child 3 months, thank you very much.
Very good product. Well finished. My pet loved it. Highly recommended
It arrived in a month. Very comfortable and beautiful. PERFECT Fit
Love the beds!! So cute and comfortable🥰 Should have ordered bigger sizes, 60cm is a bit small for my 10kg dog. Probably 80cm would have been better size. But the dogs love these!
Great bed for cats and dogs. Comes in vacuum packaging, very compact. Silky to the touch and quite large. Came to Israel in a week
Ordered it for my dwarf Poodle Lady in size L. It is super soft and fluffy and the size fits perfectly. Shipping was also fast. Top