SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pet Supplier Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepetsupplierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery in time. Consistent with the description and photo. Cute sweatshirt
Looks very nice already on, I would certainly buy another one.
Chiahuahua 3.8kg. Fits well enough. He is long in body, so some might say its a bit short. I find it perfect. It’s super cute and I hope the print won’t go bad washing it. Overall quality seems good. At the price I’d buy it again though. Did not need to contact seller
Simply perfect, exactly as described, the measurements are corresponding. The fabric is very good quality, the seams perfect. Arrived super fast, the seller was exceptional. I recommend this store.
The product is of very good quality, the size and measurements I take to my dogs was correct, they are size L the two dogs, a Pug and a French Bulldog, they look beautiful! Arrived much earlier than expected, roughly 30 days earlier.
Perfect size for my puppy, weighs 11 kilos and is medium. The fabric, closures and prints of very good quality. He also arrived very quickly in Santiago de Chile with normal delivery.
Pretty, it was a little loose on his chest, it's for a wider little dog.
Happy with the purchase, I bought 2xl for my 10-kilo puppy. I think xl would fit him better, he can use it anyway. It came to me very quickly, thank you seller.
I love it, it arrived before the indicated date it only took 2 weeks.
SIZE 2XL - looks cute and correct size, stomach part quite long and may end up getting peed on by male dog (dog 7-8kg)
Arrived as the description is, it is very warm and comfortable, my dog is a little wide of the abdomen, but he liked it a lot. Quality-price is high I really was delighted with the purchase, I highly recommend the product and the seller, as it is quite attentive to the needs of your customer. Throughout there was communication and he was quite friendly.
It was beautiful on my dog Weighs 9 kg and carries a XXL I will ask for more again I recommend it
It looks very cute💕, At first I thought it would not fit but it suits him, although he is all dirty haha. My dog is a shitzu and weighs 8 kilos. Arrived Today May 30 and was scheduled for July 24.
I really like just that it is very small my dog is medium and the 4xl I will be dwarfism if they are going to ask him to be 1 or 2 sizes more but it is beautiful
Very nice and comfortable, buy it a little bigger than it should be
Yorkshire mini slim size M. pug size L French Bulldog Flufly (coffee) size M but is a puppy 5 months. French Bulldog Merle (spots) size 2XL one got tighter because it is fatter and wider
This is beautiful quality 10/10 only small measure. For a dog of 3 kilos more or less you have to ask L .. super. I will order here again!