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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good waterproof material, good price-quality ratio.
Super fast delivery, product better than described
Arrived ahead of time and is as described. Very satisfied
It arrived before estimated, it looks of good quality. I thouth it would be small for my dog but it looks very good. Recommend
It came really fast. The carrier is too big for our pomskys. Ideal for them to sleep in it. Waterproof. Let's see if it lasts.
Super!
Nice product, good fabric
Big enough, it occupies a parking space. Including hook to secure the dog during the trip
Beautiful, practical and adjustable. Now i only have to see if my dog will be in it. Very fast delivery!
It came very quickly efficient supplier
As described
Exactly as described in the description. Great product in quality and price for my 26kg Weimaraner.
fabric looks strong like in the picture and it looks really good, and it came in 10 days exactly
Very well made, washable and durable material. For the moment it's great
Fast delivery | as described | too big for two small dogs but perfect for large dog
It came much faster than the estimated delivery. Very good quality and resistant. I recommend
Excellent product very functional, i would like the fabric to be a little thicker but it's generally very good
My dog weighs 35 kg and if he lays down he is comfortable, at the beginning he wanted to get out and it was hard to keep him there. but i think it's good and it's easy to build and unbuild
unbelievably fast delivery (about 1 week) and a really great cheap product . The quality is really good as well ! Thank you 💗
Very good quality, fast shipping. Car stays dry and clean.
Very good quality, fast delivery. The car keeps dry and clean.
i loved the product, good quality
Perfect packaging, clean and fast delivery. Very satisfied with my purchase and my Abedul looks really good in it. Thank you
Very good quality and price and easy to install. Very happy
Excellent for a 15 kg French Bulldog. The fabric is easy to clean. I recommend the product.