We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Arrived earlier than planned, they are small for cats or capable Chihuahua dog, but it looks nice
Muy bueno
just as in the picture, it's thin, for small pets, very pretty
It takes me to arrive 1 week with 5 days to Mexico, the quality is good, well packed wine, I am perfect for my 1 year old Chihuahua, it is ideal for small breeds😉👌You just have to adjust it according to the neck of our dogs
Very pretty and the material is better than i hoped for. Mi little dog looks really cute 💕
Very nice
The color is more than you think
Buen material, todo está bien cosido, los accesorios son buenos. Comprado para otros fines, para proteger los pantalones de la cadena de la bicicleta.
Matches the description and arrived ahead of time
Exactly what i ordered
They are beautiful, they both fit my little dogs perfectly.
It's very bright in person, bought this for my dog because she's very active and the bell helps us hear where she is running... I was a little worried at first because it was super small, but i adjusted it and it fit her perfectly.
My uncle, everything was going on, the dog and the dog is not visible for our fur, I am not skiming a photo on my dogs)🙈
Very happy with the product. Fast Postage, good communication. Recommended Seller.
it's the 2nd one i order very good quality and fast delivery, one week
Llego antes de tiempo y muy lindo como en la foto, precio calidad 👍
It is the 2 that I order very good quality and fast delivery, one week.
I loved it, a very nice color. Arrived very quickly.
All super. The cat while in shock from the Bell
It came in a month, quality is good, recommend
Very pretty and delicate dog collar. Fast delivery.
How they image it, very beautiful. Took 10 days to arrive.
Came a month earlier. All as described. Seller recommend⭐⭐⭐⭐⭐
El collar es cool. El color es hermoso, el cierre es fácil de abrir, los detalles están bien elaborados, todavía no veo los menos, no sé si el tamaño es adecuado, pero hasta ahora todo es super.
Just what is requested. I have already bought them before