We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The collar is cool. The color is beautiful, the clasp is easy to open, the details are well worked out, I don't see the minuses yet, I don't know if the size is suitable, but so far everything is super.
Everything in perfect order, great cooperation. The store as it should be. Thank you and recommend!
Excellent price, as shown in the images. I love the color for my little puppy🥹It was late to arrive but it arrived, good seller
I recommend it is quite long and can be adjusted to the extent you want
It came super fast and it's good quality!
Excellent ahead of time and just as the picture☺️ Thank you
Tiempo de entrega-20 días. El color es como en la descripción. Gracias.
Se ve genial, ligero, entero. En funcionamiento se verá
It looks very pretty, i recommend.
good quality, the bell sounds nice, specially for small breeds.
Very pretty, good quality, recommend 100%,fast delivery
Everything perfect. It came in less than a month.
Delivery time - 20 days. The colour is as on the description. Thank you.
¡Gran Collar! Gracias vendedor
Good quality, fast delivery. Thank you!
Very pretty looks super on my little dog🥰
Excellent Product, delivered ahead of time and in good condition, this is the second time I buy from you
I ordered it for my Chihuahua, it's 11 years old and honestly i fell in love with the quality, it's resistant and good material, it took 2 weeks and 2 days to arrive to Mexico, i recommend this seller and this product 🤩🤩
I loved them, only the color pink is very clear
linda coleira
the necklaces are great, as they are in the pictures, all recommendations are live
Cute as pictured, bell ringing
It came quickly. It's a good quality product for the price.
Precious
Beautiful product, Thank you seller