SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pet Supplier Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepetsupplierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I asked for a size small for my 2.5kg dog and it fit perfectly
excellent and fast delivery
It came in two weeks. The seller sent it immediately after the purchase. It's good quality and it fir perfectly on my Pug puppy that's still little, it seems that i can adjust it to be bigger for when she grows, but if i can't i'll order another one, i liked it a lot. good quality and a good price
Great! Better than i expected.
Fast delivery to the Netherlands and beautiful product, Thank you!
It's good quality and it fits my little dog perfectly
Perfect
Exactly like you see it in the pictures. Very good quality. I loved it and my dog too because it's very comfortable and the straps aren't uncomfortable. It's breathable and it adjusts in the neck and in the abdomen.
It adapts perfectly good quality and beautiful harness
It seems good and it can adjust to your dog's body
For its price-perfect🤩
Seems perfect! I love it! Thank you seller!
Excellent product!, it came on time , with no details , same as in the picture , super safe and comfortable for cats and dogs
On a 11 kg pug i ordered a size XL, good quality
Good product and material according to the price, the leash doesn't look too resistant, but i like the chest very much
very pretty, it adjusts very well to my dog's body, i recommend, the leash is thin but it holds pulls , pretty color , i'm satisfied with my purchase
Very good quality! It came fast, i suggest it!
Excellent harness, nice and comfortable, very good size for my Malteze dog, 5 kg. I'm very, very satisfied and it's the best one we have. i recommend it and the seller. Thank you very much.
The product looks exactly as in the picture, very pretty color. i ordered a size L yand it fit perfectly. My little dog is a 7kg shihtzu and it's perfect for her. the product came before expected. Thank you very much!!!
Ordered for a 2.800kg Chihuahua. Size-s, it adjusts really well! Quality is good too, Thank you!
Very pretty!
Same as in description
For a 2,6 kg chihuahua, size S is perfect
Fast delivery. I thought it would be thicker but it's okay .
Very pretty, just as in the pictures.