SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pet Supplier Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepetsupplierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As in previous occasions... phenomenal. I recommend it no doubt. Good attention, fast delivery, it's super pretty, nice finishing... i really recommend it
A good collar with phone number, it came to Peter in a couple of weeks.
I like it a lot, but the tag isn't very good. Yes, the letters are readable, but they look bad. The cat didn't like it at first and prefers to play with it, but it will use it.😂I like the color and it's not bad for the price.
As on previous occasions... Phenomenal. I recommend it without a doubt. Good attention, fast shipping, super nice, good finish... I really recommend it.
It's very pretty and it looks very good. Just that it fits big on my 3 month old cat and we had to cut it.But once we did it, it looks really good.
Very pretty! It has a bell in the same color as the collar. The font on the writing is very nice.
Very pretty, it came in perfect shape and the personalization exactly as i ordered. Good communication with the seller. I haven't tried it on my cat yet, but i will update my comment
Im happy with the product, it came in 3 weeks, exactly as i ordered, seller was nice and answered every messeagge i sent
thank you so much to the seller,the collar is super pretty,it came super fast and the seller was very attentive with the personalized information, super recommended
Very nice, arrived in perfect condition and personalization as requested. Good communication with the seller. I still don't try it on my cat but I will update my comment later.
Im happy with the product, it arrived in 3 weeks, exactly as I order it, the seller was kind and replied the messages i send
Just as in the description, the buckle y and the little plaque seem good quality.
It is just as in the description, the communication with the seller was perfect, the wngraved information was exactly as it was ordered.
Delivery is fast! Quality is great! Color is bright! I bought it with a black tag, and the inscription is more visible in it! I recommend this product and this seller!
Good quality
On top, as always!
i like it, even though i would have liked it not to come with the bell, although it can be fixed
the collar is really pretty, everything personalized is ok❤️🩹 recommended !!
Fast delivery, i recommend this seller,i've received them just as i wanted them ,thank you very much,i will buy more ☺️
Good and secure. Fast delivery to the Netherlands (3 weeks) cheap but good quality.
Wow it came really pretty, the information is correct, my kitten's name is Pumba and i loved it.
Very well made🤩It came after 14 days(Czech Republic)
Everything perfect and good communication with the seller. I've bought several times and i will keep doing it.
Very good quality, there was a mistake i received other person's, but the nice seller gave me back my money
precious!! i will recommend this seller no doubt.