SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pet Supplier Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepetsupplierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great🤩
Everything is great. As described.
The collar is good, adjustable and the lock seems strong. The laser engraving doesn't convince me. But it is clear.
Great collar. The seller wrote the cat's name, which i specified in additional details. Everything is ok. The collar's quality is good. You can put it on and off very easily. The material is lasting. The color is bright. Mini bell as a gift. But i took it off so the cat doesn't get distracted. This is the second time i order it. The cat has been using the first collar for almost a year, And the second one has already been bought. Free shipping. I recommend the product.
it fits big on a 3 month car. but it's super cute
It's very pretty, it fit my cat perfectly and trying with my hands the security buckle does lose. The color is exactly as it looks in the picture.
I loved it 🥰. The collar is super well made, the information is exactly as i sent and the attention was very good.
Nice collar connecting clip not good comes off to easy
the quality is very good they feel lasting the buckle also perfect and no defects in the plaques
For big cats
Meets the characteristics
Very happy... It's great for a little puppy,😍I recommend the product. It's not only for little kittens😜
It's super pretty. It's the 2nd time i buy already. The service and attention are great. It came well packaged and fast to Spain in a combined delivery. I recommend.
A good collar, it came to Minsk in two weeks. Inscription without typographic errors. But the cat looks very cute. Before that i ordered another leather collar, but it's not particularly washed and after a while it started to look terrible. And here everything is convenient, it needs washing, but it's not a problem.
This is the second time i order because i adopted a kitten, i liked the first one a lot for my cat.
Super
very happy... It's great for our puppy, 😍 I recommend the purchase. It's not just for kitties😜
Is super pretty. It is already the 2nd time I buy. The great service and attention. It has arrived well packed and fast to Spain in combined shipping. I recommend it.
Perfect, shipped and received quickly
i ordered 6 collars and they all came well, the colors are pretty and they have the information i sent
Pretty product. The collar was a little too big, even in the smallest size. Nice product in general; Would recommend.
Recommended
It adapts to my cat very well, good quality, and made exactly, seller answers fast and every messeagge. Fast delivery to Toronto in 14 days, sent by the seller the next day.
Exactly as it's promoted. Seems pretty good quality, it adapts perfectly to my little cat, the color is pretty too, the bell is also removable :)
Super fast delivery and personalized text👍🏻5⭐️