SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pet Supplier Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepetsupplierstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is the second time I buy this product, same as the description, in the order note I put the details of the name and phone number that I wanted each necklace to have, I will buy again in a couple of months for different colors, I recommend the seller.
Very nice to my kitten charm
Great personalized collar and adjustable for our little kitten which looks very well in it. Fast delivery for a personalized product.
It came very fast, in two weeks. The names were written correctly.
Very pretty! the order came fast, now let's wait to see how the cats look.
Very nice! The order arrived quickly, now wait how the cats carry it.
Good printing, quickly arrived. Quality
As always they came fast and perfect, i've been buying from this store for years and they are pretty and good quality. Recommended 1000 %
excellent, i loved it came much before expected and it's very cute, i didn't know it came with a bell, the name and phone number were correct.
Thank you, i liked it a lot, quality buckle.
Fast delivery Nice color The cat is not yet. Would rebuy
They really did everything as ordered. Thank you very much, very cool!
Very good product, faithful to the description. Comes fast. I really recommend it.
i ordered 4 collars and they all came ok, it's a good material and the colors are beautiful
I loved excellent service and my cat is equally provided
Really happy! Very pretty and it came in 10 days! Thank you seller!
excellent!! just as in the description, immediate attention, recommend the seller
It came pretty fast and everything well written in good shape
I love it. The details are what they said they were. Although it's a little big for my kitten, but he will grow on it.
Arrived quite quickly and everything well written in good condition
Great adoriiiii and it was mega fast
Nice collars price/quality
The seller is very trustworthy i send them my cat's information and i received the product in q0 days very satisfied
Fast delivery, precise description, the cats like it (even the crazy one)
Liked it a lot❕❕😭The collar is good quality, with easy adjustment, looks good in the kitten