We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very good scratching, the hair on my cat turned immediately soft, it does its job perfectly, thank you to the seller.
Thank you! I received the order quickly. Good quality. It does its job. I'm satisfied.
It came to my country Peru 🇵🇪 in 15 days exactly, the product is just as in the image, after a little while brushing my dog it took off a lot of dead hair, excellent product.
I like the brush. It feels comfortable in my hand and it's not too heavy. It's double faced and it brushes through hair with different longitude and thickness. I recommend the product and the seller.
It's a great product! I can totally recommend it. It works very well on my cat's fur. I also like how it feels on the hand.
The brush is really good. Perfect for a Shepherd. As described. I'm satisfied, i've tried a hundred different brushes🤦This one really brushes and doesn't hurt. Super
The product is very good it works perfectly i really recommend it, it removes the knots really well
it came in a mont, it worked for my cat, recommend the seller
I loved it, just what I was looking for it to remove my pet's dead hair, it really does its job. 100% recommended. Arrived in Mexico in 16 days.
Good product, does its job .. Great for long haired dogs
I loved ir, just what i was looking for to remove my pet's dead hair, it really does its job. 100% recommendable. It came to Mexico in only 16 days.
I got both sizes to see which one works for my zuchon, and the small one is good!!!
The quality is good. It does its job. We have a Schnauzer.
Great! It works really well. I'll probably have bald dogs: D
Great device I recommend!! The cat is combed very quickly. I recommend!!! It came quickly.
It is excellent for my short-haired dog and long-haired cat, don't hurt them and brush them perfectly
The brush is super, it can handle long hair. I recommend.
It looks great, haven't tried it yet. But i think everything is good.🙂
AMAZING product I super recommend, I have no idea how it works because the teeth are not sharp but you can see from the picture how much hair it removed from my cat in the first day (and I comb him almost every day) also I have received it in about a week
Excellent product. According to the description. Delivery a little slow. RECOMMENDED!!!
It came fast, it's exactly as in the picture. It seems good quality, i've used it on my dog and it removes a lot of hair, my dog didn't even notice, she slept through it. The hair doesn't stick in it, it flies everywhere, so i recommend using it outside. I'm satisfied.
It looks just like in the picture and it took 24 days to come. Still haven't tried it.
The Best item for fur. It came very quickly. I recommend this item and the seller
I tried it immediately and it works better than any other brush. Pulled a lot of hair in the first pass
It removes dead hair and it can cut knots. Excellent