We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very durable and nice! Exact description. There are a lot of points for patches and it adjusts perfectly
Fire harness! The belts are adjustable. For a 30 kg shepherd i ordered a size L. Sown with hight quality, the accessories are good, the hook for the leash is not metal (it means it won't be lasting) there's no smell, the sewing is uniform. It delivered to Voronezh in 6 days
Great product, good quality and good adjustment in general and it can be adjusted. Would happily buy again.
Good quality The dog is happy
Fast and good quality .. Kenia
The product is like it says in the description
Good product that we like
I liked it a lot, good quality it came before estimated delivery
I haven't tried it on my dog yet, but the material is really good
very good quality and it came before expected
It is a beautiful quality, but i had to come back for a bigger size
Excellent harness
Good size perfect for my Golden
Product as in description, received very quickly before estimated delivery, thank you to the seller for the speed of the delivery
The shell is good, good material and quality. The only thing is that the color is a little different than the photo. Everything super
It came to Australia pretty quickly. Good quality and service. I love it!
Very good
It took 2 weeks to come to Mexico, the product is exactly as it's described and it feels of quality, i ordered a size M for my little dog "Rudis" that weighs 20kg and it's still big, i'll update when i take her for a walk
it came fast to Mexico i recommend the seller thank you very much 🙂
I feel like it's a little big (just a little), but the dog isn't even 1 year old yet and it will definitely grow in size, i feel like in no time it will be a great adjustment!
Cool harness, the puppy took the biggest size for 10 months, it clearly fit. When it grows more, it can be loosened, the straps allow it
It came really quickly. Nicely packaged, the quality looks very good. Everything is well sown, The buckle is good and strong
it came to Mexico in approximately a week and a half before estimated delivery! It feels of good quality and it's very pretty!
Great product, just as in description